Winestuff - Wine Glasses, Wine Accessories, Decanters, Corkscrews
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 WinestuffDirect.com : Customer Service : FAQs
Frequently Asked Questions

Account Information

Does Winestuff Direct sell to the public?
We do not sell our wine accessories to the general public.

Do I qualify for a Winestuff Direct wholesale account?
Any company with a valid Tax ID and/or resale certificate qualifies for an account.

How do I open an account?
Simply click here to fill out the wholesale application.

How long will it take to set up my account?
Your account will be set up within 1 business day. You will receive an email with your account details.

Do you drop ship?

Yes, we do offer drop shipping. Some restrictions apply. For more information, please contact us.

Ordering Information

How do I place an order?

You can place order in the following ways:

  • Our Online Catalog
  • Telephone: 610-252-6162

How long will it take to get my order?
Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 4:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary.

How do I track my order?
All orders shipped are trackable. Customers will receive tracking information of shipped orders directly by email from WinestuffDirect.com on the day after shipment. To track your order simply click here or visit www.ups.com.

What payment methods do you offer?
We except Visa, Mastercard & American Express. All orders must be prepaid prior to being shipped.

What if an item is out of stock?
Occasionally, some items may be out of stock. Our website contains inventory availability for each item, so you can only order items that are in stock. From time to time, an item that says it is available turns out not to be. If this is the case, your order will be automatically back ordered and your credit card will be charged in order to reserve your item.

When are back orders shipped?
Most back orders ship within 7–14 days. However, some items, may take longer. Backordered items will be shipped immediately upon availability. To check on the status of a back order, contact us.

Shipping Information

What shipping methods do you offer?
All orders are shipped UPS Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee.

Do you ship to APO/FPO & P.O. Box Addresses?
For APO/FPO & P.O. Box addresses, all orders will be shipped via USPS only (Expedited and Express ship methods are currently not available for APO/FPO & P.O. Box addresses). Standard delivery timeframe do not apply to APO/FPO & P.O. Box shipments. The cost for shipping is based upon your order amount.

Do you offer International Shipping?
Shipping charges for International Orders vary greatly. Please send us an email with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you.

Engraving Information

What do we mean by custom engraving?
Each piece we engrave is unique. We take each order and design an original template for each piece. We take the time to make sure that the layout suites the item, which results in the engraving being the most complimentary format for the piece.

How much does it cost?
Our custom engraving service costs $20.00.

How can I order it?
You can add custom engraving to your order during the checkout process.

What is included in the price shown?
The price shown includes engraving in one area on a items sold as sets (i.e. Wine Glass Sets (4 or 6)) or 1 decanter or other single accessory.

Can we engrave a second area / two sides?
Yes. A fee of $5 - $20, depending on the item to be engraved will apply.

I ordered engraving, how long does this take?

Although each job is different, normally it takes 3-5 business days. More advanced jobs will take longer.

What is our return policy on engraving?
Engraved items are not returnable unless WE make a mistake in spelling. We will spell the engraving exactly as you submit it with your order. Please double check your spelling!

What if an item cannot be engraved?
If an item cannot be engraved for any reason, the item will be shipped to you without engraving and the cost of engraving will be refunded.

Can you do a logo or an image?
Yes we can. Logos or images must be in .TIF or .BMP and a resolution no lower than 300 dpi. If you are interested in engraving your logo or an image please contact us.

What if I want a different engraving style than offered with the item?
Please contact us.

How is the engraving positioned?
All items will be engraved to fit the space available and centered in the available space.



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